Project Summary
One of our clients is a talent agency that has over 10,000 employees and is based in London, United Kingdom. We’ve been working with this client since January 2012. Recently, we provided development support for them. Our scope of work included UX/UI consulting, application development, QA testing, and project management responsibilities.
The Client
Introduce your business and what you do there.
I’m the VP for the global development team of a media, entertainment, and fashion group.
The Challenge
What challenge were you trying to address with Rare Crew?
We had an in-house team of business analysts, but we didn’t have internal technical expertise. We hired Rare Crew to help us deliver a suite of different applications.
The Approach
What was the scope of their involvement?
Rare Crew not only provided software and mobile development, but also UX/UI consulting, project management, and QA testing. We work with Rare Crew across multiple different projects at any given time.
In one instance, they built a custom client management system. They provided detailed visual graphic designs and executed integrations with third-party applications (like an electronic signature system).
What is the team composition?
We work with around 2 – 15 people on any given project. The team size depends on the complexity of the task and the size of the budget.
How did you come to work with Rare Crew?
By reference. Some of the Rare Crew team have worked with our employees in previous work history. We’d had some positive experiences in our initial dealings with them, and we’ve trusted them since.
What is the status of this engagement?
We’ve been working together since January 2012.
The Outcome
What evidence can you share that demonstrates the impact of the engagement?
They’ve become our go-to partner. Their support has allowed us to be more efficient and nimbler in terms of producing successful outcomes. The turnaround between request to delivery has been amazingly reduced, while the quality of the work hasn’t been compromised at all. They’re a thoughtful team that analyzes the solution, delivers alternatives, and helps us pivot when it’s necessary.
How did Rare Crew perform from a project management standpoint?
They go above and beyond. We’ve never had much difficulty in reaching them since they’re very responsive. Their team is polite and professional, even fun to work with. They’re also quite upfront about any issues that they run into, and we appreciated that level of transparency.
What did you find most impressive about them?
They’re very accommodating and responsive. They put a lot of pride in their work, which is reflected in their results.
Are there any areas they could improve?
No, I’m generally very happy with them.
Do you have any advice for potential customers?
I’d really recommend them to anybody.
Project Feedback
Skilled and professional, Rare Crew has secured a long-term relationship with the client, who can rely on them for most projects. They not only successfully execute upon specs, but provide insights and recommendations that allow for continuous improvement. They’re also exceptionally transparent.
