Good user experience can help boost the performance of any business. This boost allows the end user, the employee, to get better and faster results while spending less time on tedious tasks. That means a single user can devote more attention to other aspects of their job, and their employer will see a boost in productivity.
In this article, we'll look at how enterprise UX impacts your business.
ROI - How investing in UX for enterprise software gives you an advantage
User experience design is a critical aspect of every business today. From the smallest of startups to giant corporations and everything in between, companies need to make their digital presence as compelling and engaging as possible. In addition, in an era where customer satisfaction is essential for staying competitive, building your company software user experience can help you stay at the top of the food chain.
Enterprise User Experience (EUX) helps businesses increase user adoption and improve productivity
If you've ever used an enterprise software, you know how hard it can be. Enterprise software takes forever to learn with the number of features it has. So it's no wonder that most businesses outsource their IT needs—especially when their employees are busy with other projects that don't require them to spend hours learning about new software.
Enterprise User Experience (EUX) aims to change this by taking user experience into account from the very first stage of development. By analyzing data on how each user uses the product, we can create a product that is intuitive and easy for them to use. And when enterprise software is intuitive and easy to use, end users can spend less time on monotonous tasks and more time on creative activities like collaborating or creating content, thus improving their productivity.
At Rare Crew, we believe that enterprise software should be easy to use. We have a team of experts who understand how users use enterprise software and what they need to make their lives easier. This data helps us create an intuitive product that will improve productivity and increase user adoption.
UX reduces training time and costs
UX can help businesses reduce the time it takes to train new users, which reduces the overall cost of training new users.
Whether onboarding a new employee or training them in an existing application, the time it takes the user to reach their goal is often measured in months. In this case, a good enterprise UX design can help businesses reduce the time spent training new users, thus reducing the overall cost of training new users.
The problem is that many companies are still designing their apps without considering how much time users might spend learning to use them. If you're not careful about your product design and user experience, your app could become too complex or confusing for users to learn to use — which can be costly for your business.
But there's hope for companies who want to save money on training costs: improving enterprise UX design can reduce the time needed for new users to get up and running in your application. When used correctly, enterprise UX design can also make it easier for employees who already have experience with your product to continue using it effectively as they move up within their company hierarchy.
Businesses that invest in UX have lower support costs
If you're a business owner, your success depends on effectively leveraging your resources. Without those resources, you're left with a lot more work. Investing in business-class UX can help you keep costs down because designs with a good user experience are easier to understand.
A recent study found a 90% reduction in support costs after implementing user testing (source). The reason? Fewer customers were having trouble understanding how to use their product or service.
How does this happen? Well, let's take a look at what happens when you invest in UX:
- Designs are easier for users to understand because they focus on the user's actual needs instead of trying to guess what they want.
- Users are happier because they can solve problems themselves.
- Your customers are happier because they don't have as much trouble using your product or service.
- A good UX can also help reduce product development timelines.
User experience design is a crucial element of product development. It can improve the quality of your application and increase user satisfaction.
Good user experience will ensure that users understand how to use your software effectively and efficiently, so they don't waste time or money on products or services they don't need or want.
A great user experience can also help reduce product development timelines, as you no longer have to spend time designing and building confusing and unnecessary features. Instead, you can spend that time perfecting the product, creating intelligent solutions, and adding value to your users.
UX also helps businesses save money on development costs by surfacing usability issues earlier in the design process before you've invested a lot of resources into an unusable product.
If you're like most business stakeholders, one of your first concerns should be making your software as easy to use as possible for your end user.
One common technique for improving the usability of an application is to conduct user testing with users and focus groups. Before investing in development, businesses should conduct user testing since it allows them to identify potential issues with the product.
It can be costly to fix issues later in the product development cycle when an end user tries to interact with your product using this new release.
Enterprise UX is not just about ensuring that users find products easy and intuitive to use; it can help businesses transform their overall performance. Indeed, investing in user experience for enterprise software can help organizations achieve higher productivity levels at a lower cost, which may be especially true for businesses with strong IT functions that have the resources to implement best practices from the start.
It's a no-brainer for business owners to invest in enterprise UX. Good UX can get the job done faster and more efficiently, benefiting both the employer and the employee.
Your business will benefit the most if you invest in good UX. It can help you save money by improving productivity and giving your employees more tools to do their jobs. And when it comes to the bottom line, we at Rare Crew believe that's always the most important thing.
Ready to find out what Rare Crew can do for your enterprise UX? Check out our services or contact us to find out more.